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 01/26 To Build a Relationship

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PostSubject: 01/26 To Build a Relationship   01/26 To Build a Relationship EmptyWed Jan 23, 2008 2:27 pm


Top 10 Conflict Resolution and Communication Skills

From Your Guide, Elizabeth Scott

About.com Health's Disease and Condition content is reviewed by Steven Gans, MD
Conventional wisdom (and research) says that good communication can improve relationships, increasing intimacy, trust and support. The converse is also true: poor communication can weaken bonds, creating mistrust and even contempt! Here are some examples of negative and even destructive attitudes and communication patterns that can exacerbate conflict in a relationship. How many of these sound like something you’d do?

1. Avoiding Conflict Altogether:
Rather than discussing building frustrations in a calm, respectful manner, some people just don’t say anything to their partner until they’re ready to explode, and then blurt it out in an angry, hurtful way. This seems to be the less stressful route—avoiding an argument altogether—but usually causes more stress to both parties, as tensions rise, resentments fester, and a much bigger argument eventually results.

2. Being Defensive:
Rather than addressing a partner’s complaints with an objective eye and willingness to understand the other person’s point of view, defensive people steadfastly deny any wrongdoing and work hard to avoid looking at the possibility that they could be contributing to a problem. Denying responsibility may seem to alleviate stress in the short run, but creates long-term problems when partners don’t feel listened to and unresolved conflicts and continue to grow.

3. Overgeneralizing:
When something happens that they don’t like, some blow it out of proportion by making sweeping generalizations. Avoid starting sentences with, “You always…” and “You never…”, as in, “You always come home late!” or “You never do what I want to do!” Stop and think about whether or not this is really true. Also, don’t bring up past conflicts to throw the discussion off-topic and stir up more negativity. This keeps you from solving things and perpetuates conflict.

4. Being Right:
It’s damaging to decide that there’s a ‘right’ way to look at things and a ‘wrong’ way to look at things, and that your way of seeing things is right. Don’t demand that your partner see things the same way, and don’t take it as a personal attack if they have a different opinion. Look for a compromise or agreeing to disagree, and remember that there’s not always a ‘right’ or a ‘wrong’, and that two points of view can both be valid.

5. "Psychoanalyzing" / Mind-Reading:
Instead of asking about their partner’s thoughts and feelings, people sometimes decide that they ‘know’ what their partners are thinking and feeling based only on faulty interpretations of their actions—and always assume it’s negative! (For example, deciding a late mate doesn’t care enough to be on time, or that a tired partner is denying sex out of passive-aggressiveness.) This creates hostility and misunderstandings.

6. Forgetting to Listen:
Some people interrupt, roll their eyes, and rehearse what they’re going to say next instead of truly listening and attempting to understand their partner. This keeps you from seeing their point of view, and keeps your partner from wanting to see yours! Don’t underestimate the importance of really listening and empathizing with the other person!

7. Playing the Blame Game:
Some people handle conflict by criticizing and blaming the other person for the situation. They see admitting any weakness on their own part as a weakening of their credibility, and avoid it at all costs, and even try to shame them for being ‘at fault’. Instead, try to view conflict as an opportunity to analyze the situation objectively, assess the needs of both parties and come up with a solution that helps you both.

8. Trying to ‘Win’ The Argument:I love it when Dr. Phil says that if people are focused on ‘winning’ the argument, “the relationship loses”! The point of a relationship discussion should be mutual understanding and coming to an agreement or resolution that respects everyone’s needs. If you’re making a case for how wrong the other person is, discounting their feelings, and staying stuck in your point of view, your focused in the wrong direction!

9. Making Character Attacks:
Sometimes people take any negative action from a partner and blow it up into a personality flaw. (For example, if a husband leaves his socks lying around, looking it as a character flaw and label him ‘inconsiderate and lazy’, or, if a woman wants to discuss a problem with the relationship, labeling her ‘needy’, ‘controlling’ or ‘too demanding’.) This creates negative perceptions on both sides. Remember to respect the person, even if you don’t like the behavior.

10. Stonewalling:
When one partner wants to discuss troubling issues in the relationship, sometimes people defensively stonewall, or refuse to talk or listen to their partner. This shows disrespect and, in certain situations, even contempt, while at the same time letting the underlying conflict grow. Stonewalling solves nothing, but creates hard feelings and damages relationships. It’s much better to listen and discuss things in a respectful manner.

Discussion Questions
Session One
1. How many of these negative communication patterns sound like something you’d do? Give some examples where you’ve used or felt this kind of attitude with friend family or co-workers.
2. Do you believe in fate and that some people were just meant to be friends, and some not? What makes an adversary and what makes a friend? If the situation was different could the relationship change?
3. Do you think white lies are necessary in to protect a relationship? Or that you believe honesty is the best policy? Talk about some things that you think is important in building a relationship and make a list.

Session Two
Now that you’ve talked about relationships for a month, try to make a quiz that will help others test their relationship. Make up the questions and options in the quiz handout and give the quiz takers some feedback after taking the quiz. Here are a few examples of what questions you could ask:
1. When a friend you have a crush on gets a bad hair cut and ask you how he/she looks what would you say?
a. Oh, you look great no matter what. (1)
b. It’s a um nice, but ….… (2)
c. Oh gosh, what did you do to your hair? (3)
2. Your parents have a problem with the guy/girl you’re dating, what would you do?
a. You’re not the boss of me, I’ll date who ever I want. (1)
b. Relax, it’s not like we’re gonna get married or anything. (2)
c. Ok, maybe we can all go to dinner and you can get to know him/her better. (3)
Now make your own quiz and share it with the other groups!!

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